Benefits for carbon tax!!!

One has to see this to believe it. In WA the government apparently pays a rebate for electricity bills. OR DO THEY???? they didn't inform my friend of his rights to this rebate -and they certainly refuse to backpay it. So total extra taken by the government now is at least $1,500.  Now as he is well over 70years surely the government should have informed him or automatically given the rebate....hmm